PREPARING FOR CARE Insurance & Billing
PREPARING FOR CARE
Insurance, Billing and Financial Support
We know billing and insurance can be an overwhelming process. The last thing we want you to worry about is your medical bill. That’s why we want to let you know how our billing works before you receive a statement from us. We are also available to talk you through any questions and provide financial counseling services.
INSURANCE INFORMATION Accepted Insurance Plans
If you provide your insurance information, we will file your insurance claim for you. After receiving the explanation of benefits statement from your insurance company, you may receive a bill that reflects any uncovered charges such as deductibles, co-payments or other uncovered expenses.
Please advise us of any changes to your insurance information or mailing address.
If you do not have health care coverage you will be asked to pay a portion of your estimated charges at the time of service. You may contact customer service at 904.202.3887 to discuss available payment options. You will be responsible for any co-pay, co-insurance, deductible, or non-covered services at the time of each visit.
Commercial Insurance Plans
- Aetna Elect Choice / Health Choices
- Aetna HMO, POS, QPOS, Open Access, Select
- Aetna Managed Choice
- Aetna National Advantage Program
- Aetna Open Choice PPO
- Aetna Whole Health
- AvMed Empower POS
- AvMed Engage HMO
- Blue Cross Blue Options (Network Blue)
- Blue Cross Blue Options (Network Blue) - ACA Exchange Plans
- Blue Cross Blue Shield - BH Employees
- Blue Cross Blue Shield HMO - ACA Exchange Plans
- Blue Cross Blue Shield HMO (HOJ)
- Blue Cross Blue Shield Indemnity (PHS)
- Blue Cross Blue Shield myBlue
- Blue Cross Blue Shield PPO (PPC)
- CIGNA HMO
- CIGNA PPO
- First Health PPO
- Great West Healthcare
- United HMO
- United Open Access
- United POS
- United PPO
- Aetna Medicare HMO
- Aetna Medicare PPO
- Blue Cross Blue Shield Advantage 65
- Blue Cross Medicare HMO (Except BlueMedicare Preferred HMO/Alignment Health)
- Blue Cross Medicare PPO (BlueMedicare Regional PPO)
- Medicare - Railroad
- United AARP Medicare Complete / SecureHorizons/ Evercare/ UnitedHealthcare Dual Complete / WellMed HMO & PPO
WHAT TO EXPECT Our Billing Process
We encourage you to be proactive about your finances. Working with your insurance company and Baptist MD Anderson, you can determine an estimate of what your out-of-pocket expense will be before you receive tests or treatments. That way, any necessary financial arrangements can be made ahead of time.
We are required to bill separately for hospital-based services and physician-based services. This means you are likely to receive two types of bills from us:
- Hospital-based services
- You will receive a statement from Baptist MD Anderson for
- hospital-based services, such as:
- A one-time facility fee
- Radiation therapy
- Infusion services
- Lab/Pathology services
- Physician-based services
You can expect a separate statement for physician-based services, such as:
- Office visits
- Procedures performed in Clinics
- Psychological services
The facility fee, which will be charged on your first visit to the cancer center, covers support services accessible during and after your treatment. Those services include a full-time nutritionist, social worker, chaplain, survivorship navigators, and other programs you’ll encounter along the way.
You can expect to receive one or both of the hospital- and physician-based statements after we receive payment from your insurance carrier. If you have questions regarding either statement, please call 904.202.3887.
METHODS OF PAYMENT How To Pay
At Baptist MD Anderson Cancer Center, we offer several convenient methods of payment including:
Baptist MD Anderson offers a convenient way to review and update your account and pay your bill online. All our online services are free to use. ebaptisthealth.ixt.com
You can pay by credit card over the phone by speaking to one of our customer service representatives, Monday - Friday from 8 am to 4:30 pm or after hours, 24/7, using our automated payment system. 904.202.3887
Payment in the form of personal check, cash or money order may be mailed to the following addresses:
For hospital-based charges:
Baptist Medical Center
P.O. Box 45094
Jacksonville, FL 32232-5094
For physician-based charges
Baptist MD Anderson Cancer Physicians
PO Box 1400
Belfast, ME 04915-4033
For billing questions, please send an email to firstname.lastname@example.org and include your patient account number in the subject line. Since email is not secure, please do not include personal information such as social security number or credit card information.
To make a payment in person, just visit a cashier's offices at any of our hospital locations, Monday through Friday from 8 am – 4:30 pm.
Forms of Payment
We accept the following forms of payment:
- Bank Debit (Payment Plans)
Thank you for choosing Baptist MD Anderson Cancer Center for your care. We remain committed to providing you with the very best cancer care while making the process as simple and straightforward as possible. Here are a few ways we can help with your financial needs:
Patient Financial Advocates
At Baptist MD Anderson Cancer Center, we are sensitive to your financial needs. If you are unsure if you can afford the care you need, our goal is to help you satisfy your financial responsibilities in a way that is fair and considerate of your circumstances. Our financial advocates are available to you to help with:
Our financial counselors are here to assist you in gaining access to government sources for medical assistance such as: Medicaid Social Security Disability Financial Assistance If you cannot afford the cost of your care and have no other means to pay for your care, you may qualify for the Baptist MD Anderson financial assistance / charity care program based on your annual income and how many members are in your family. The program pays for certain Baptist MD Anderson hospital services, such as radiation therapy, infusion services, imaging and the one-time facility fee.
Flexible Payment Plans
If you cannot pay your patient balance in full, it may be possible to arrange a payment plan. The length and monthly payment amount of payment plans are based on financial status and total amount due.
In addition, our patient financial advocates may be able to assist you with pharmaceutical assistance. This can lower the out-of-pocket cost for the oral and intravenous chemotherapy treatments.
Schedule a financial evaluation appointment
If you have questions or would like to arrange an appointment for a financial evaluation, please call 1.844.MDA.BAPTIST (1.844.632.2278) and ask for an appointment with one of our financial advocates.